Contact

Player support

If you have an active Sportuna account, the fastest path to a resolution is the live-chat widget inside sportuna.com when you are logged in. Median first response under 90 seconds, 24 hours a day, seven days a week. Support agents can see your account history and resolve almost everything in a single session.

Pre-registration questions

If you do not yet have an account and want to ask about T&Cs, restricted countries or KYC requirements before signing up, you can email [email protected]. We respond inside one business day during European working hours.

Press & partnerships

For media enquiries, sponsorship proposals, B2B partnership requests or affiliate-programme questions: [email protected]. We reply within five business days.

Compliance, AML, and regulator enquiries

Player-protection escalations, AML/CTF queries, dispute resolution requests by accredited mediation bodies, and licensing-authority correspondence: [email protected]. Letters can also be sent to the registered corporate address (see the About page). We respond to regulator correspondence inside 24 hours.

Security and bug reports

Vulnerability reports go through our public bug-bounty programme on HackerOne. Please do not email security issues to the addresses above — use the HackerOne channel so they are routed and triaged correctly.

About this information site

sportuna.info is published by Sportuna N.V. as a brand-protection information hub. Issues with this specific site (typos, factual errors, broken pages) can be reported to [email protected]. For anything about your account, balance, deposits, withdrawals or bonuses, use the player-support channel above — staff on this address cannot see your account.