Responsible gambling

Gambling is entertainment. It stops being entertainment when it interferes with money you cannot afford to lose, with relationships, with work or with mental health. This page is the unified reference for the tools we provide and the independent help you can reach if you want to step away from gambling entirely.

Tools inside the Sportuna account

Every Sportuna player has the following levers, accessible from the player profile at sportuna.com:

• Deposit limits — daily, weekly, monthly. Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period during which the previous lower limit still applies.
• Loss limits — caps how much you can lose in a defined period. Same cooling-off rule for increases.
• Wager limits — caps total amount staked per period regardless of outcome.
• Session-time limits — the platform auto-logs you out after a defined continuous-session length.
• Reality checks — a configurable in-game pop-up that interrupts play at intervals you set, summarising time and money spent in the current session.
• Self-exclusion — 24 hours, 7 days, 30 days, 6 months, or permanent. Self-excluded accounts cannot be reopened before the period ends; this is enforced at the platform level and customer-support staff cannot override it.

Cross-operator exclusion programmes we honour

• GAMSTOP (UK)
• ROFUS (Denmark)
• Spelpaus (Sweden)
• OASIS (Germany)
• ADM (Italy)
• Czech national exclusion register

If you register with any of these and we receive the cross-operator notification, your Sportuna account is closed within one business day, regardless of any pending balance, bonus or open session.

If you want to talk to someone — international helplines

• BeGambleAware — UK, free, 24/7
• Gamblers Anonymous — international
• BZgA — Germany, free helpline 0800 1 372 700
• Hjelpelinjen — Norway, free helpline 800 800 40
• Giocare Responsabile — Italy, free helpline 800 558 822
• FEJAR — Spain, free helpline 900 200 225
• Kék Vonal — Hungary, free helpline 116 123
• Uzależnienia Behawioralne — Poland, helpline 801 889 880
• Ordinace závislostí — Czech Republic, helpline 800 350 000
• Belgische Kansspelcommissie + De DrugLijn — Belgium, helpline 078 15 10 20

Protecting minors

This site discusses regulated gambling content and is intended for adults (18+, 21+ in some jurisdictions). If you share a device with under-18s, consider parental-control software such as GamBlock, BetFilter or CyberPatrol to block gambling sites at the device level.

How we approach responsible play, beyond tools

We treat responsible-gambling signals as a hard product constraint, not a marketing line. Internally, we monitor patterns that correlate with problem-gambling behaviour — rapid deposit increases, late-night session escalation, chasing losses after a sustained losing streak — and intervene proactively with reality checks, suggested limits and in some cases temporary account locks even when the player has not requested them. Players have the right to opt out of intervention; the system is calibrated to err toward player welfare rather than retention.